Terms & Conditions

TeleAssistau is an independent technical support provider. We are not affiliated with, associated with, authorized by, endorsed by, or officially connected with NBN Co Limited or any government agency. We provide general troubleshooting, setup assistance and guidance for internet and Wi-Fi equipment and related issues.

• You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site.
• Use the Site only for lawful purposes and in accordance with these Terms.
• Do not attempt to disrupt, damage, probe, or gain unauthorized access to the Site or related systems.
• Do not upload or transmit malicious code, automated scraping, spam, or any content that infringes third-party rights.

• We offer general technical support such as connection diagnostics, modem/router setup, and Wi-Fi optimization.
• We do not provide official NBN installations, account access, or services that require authority from NBN Co.
• Information on the Site is general guidance and not official advice from NBN Co or your ISP.

If any services are offered for a fee, payments must be made via approved methods listed on the Site. Refunds or cancellations (where offered) are governed by our separate Refund & Cancellation policy, if provided.

All content on the Site—including text, layout, graphics, logos, and design—is our property or used with permission. Except as allowed by law, you may not reproduce, adapt, distribute, or create derivative works from our content without written consent.

The Site may contain links to third-party websites. We are not responsible for their content, accuracy, or privacy practices. Accessing such sites is at your own discretion.

The Site and services are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted or error-free.

To the maximum extent permitted by law, TeleAssistau will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of data, profits, or business, arising from or related to your use of the Site or our services.

You agree to defend, indemnify, and hold harmless TeleAssistau and our personnel from any claims, damages, liabilities, and expenses arising out of your use of the Site or breach of these Terms.

We may suspend or terminate access to the Site at any time, with or without notice, for conduct that we believe violates these Terms or harms other users, us, or third parties.

We may update these Terms periodically. The “Effective date” above shows when they were last revised. Continued use of the Site after changes means you accept the updated Terms.

These Terms are governed by the laws of Australia. Any disputes shall be brought in the courts located in Australia, unless applicable law requires otherwise.

TeleAssistau
Address: 32 Brickfield Avenue, NSW 4300, Australia.
Email: support@teleassistau.com
Website: teleassistau.com

• Severability: If any provision is unlawful or unenforceable, the remaining provisions remain in effect.
• Entire Agreement: These Terms constitute the entire agreement regarding your use of the Site.
• No Waiver: Our failure to enforce any provision is not a waiver of our rights.